Refund Policy
How refunds are handled for individual and corporate training.
Last updated 1 June 2026
Individual purchases
- Refund requests are reviewed case by case and are generally available where a course has not been substantially completed and no certificate has been issued.
- Where a certificate has already been issued, a refund normally requires revocation of that certificate.
Corporate purchases
- Unused seats may be reassigned to another employee at no cost.
- Refunds for unused seats are handled through your corporate agreement.
Technical problems
- If a technical fault prevents you from completing training and support cannot resolve it, you may request a full refund.
How to request
- Open a support ticket from your dashboard under the category Payment issue, including your order or certificate details.
