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Refund Policy

How refunds are handled for individual and corporate training.

Last updated 1 June 2026

Individual purchases

  • Refund requests are reviewed case by case and are generally available where a course has not been substantially completed and no certificate has been issued.
  • Where a certificate has already been issued, a refund normally requires revocation of that certificate.

Corporate purchases

  • Unused seats may be reassigned to another employee at no cost.
  • Refunds for unused seats are handled through your corporate agreement.

Technical problems

  • If a technical fault prevents you from completing training and support cannot resolve it, you may request a full refund.

How to request

  • Open a support ticket from your dashboard under the category Payment issue, including your order or certificate details.